Contact Us

The quickest and easiest way to manage your policy is to use your Insurance Account

Or, if you haven't already, download the Performance Direct app and manage your policy wherever, whenever you want.

Other ways to contact our team

Live Chat

Try our Live Chat service to manage your policy, if our digital assistant is unable to help straight away we will get you through to our live team. We can help you renew your policy, make a change to an existing policy, cancel your policy, or stop a renewal.

Our digital assistant is there to help 24/7 and our Live Chat team is online 9am-6pm Monday to Friday, or 9am-5pm on Saturdays.

During Christmas and New Year period, our opening times are:

24/12/2024 - 8:30am - 1:30pm

25/12/2024 - Closed

26/12/2024 - Closed

31/12/2024 - 8:30am - 1:30pm

01/01/2025 - Closed

WhatsApp You can message us using WhatsApp, our Digital team is online 9am-6pm Monday to Friday, or 9am-5pm on Saturdays. But don't worry if you message us outside of these times, we will get back to you at the earliest opportunity.

Email us

Email us at: customer.care@performancedirect.co.uk. Please include your name and policy reference (if known) or Postcode.

Phone us

If you'd rather speak to someone over the phone, please call our friendly team on 01708 609 331 (and listen carefully to the options provided). Mon to Fri 8:30am to 6:30pm, Saturday 9:00am to 5:00pm, Sunday Closed, Bank Holidays 10:00am to 4:00pm.

Feedback

If you would like to leave feedback, good or otherwise, please click here. You can also get in touch with a member of our specialist team who are dedicated to resolving any issues quickly and efficiently if necessary.